THERE FOR YOU
Installation & Service
From selection to filter replacement: We help you plan your system, connect it and use it in everyday life. Choose what you want support with.
Advice
Find the right system
Installation
Plan connections and installation
Filter change
Appropriate filters and care
Frequently asked questions.
Which device offers which functions?
A20 is a built-in system offering hot water, sparkling water and ice cubes. Sparkling provides hot, cold and room-temperature water, sparkling water and ice. Pure Ice combines three water temperatures with ice cubes. White Touch offers hot, cold and room-temperature water. One Touch dispenses room-temperature water on the worktop; Infinity is installed under the sink.
Does the system fit in my kitchen?
Compare the device dimensions with your installation location and plan the necessary clearances. The height under wall cabinets, space for hoses and access for maintenance are also important. We will clarify the installation situation with you based on the specific design.
Do I need water, sewage and electricity?
The drinking water systems are connected to the water pipe. Reverse osmosis requires a wastewater system; The appropriate power supply is listed in the device documentation. For Infinity under the sink, water extraction also needs to be planned.
Are delivery and assembly included in the device price?
Please confirm the scope of delivery for your selection. Shipping, connection material, assembly and directions are discussed according to the device and your installation situation. This gives you a complete cost overview.
How often do the filters need to be changed?
Pre- and post-filter: change every 12 months. RO membrane: change every 24 months. Automatic cleaning functions do not replace filter changes and regular maintenance.
I can't find my older device in the filter selection.
Send us the exact device name and, if possible, a photo of the existing cartridge by email. This allows us to check the appropriate replacement.
Where can I get CO₂ for Sparkling?
Sparkling includes a free CO₂ cylinder in the box. You can obtain suitable replacement cylinders locally later. Check the cylinder or cartridge type and the connection on your appliance. If you are unsure, send us the appliance model and a photo of your current cylinder or cartridge. We will help you identify the right type.
What ongoing costs should I plan for?
In addition to the device, filters and maintenance, water and electricity as well as Sparkling CO₂ can be incurred. Regenerating salt is added during softening. We will clarify with you the appropriate replacement items and services for your specific system.
Who will help me if there is a defect?
Write to us by email which device you have and what is not working. You can also request replacement parts or repairs outside of the warranty. We will coordinate the next steps with you.