Right of withdrawal
Consumers have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days
- in the case of a sales contract, from the day on which you or a third party designated by you, other than the carrier, took possession of the goods;
- in the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, from the day on which you or a third party designated by you, other than the carrier, have taken possession of the last goods;
- in the case of a contract for the delivery of goods in several partial shipments or pieces, from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or last piece.
To exercise your right of withdrawal, you must notify us
elberry
Owner: Paul Walter
Oberbeckerstr. 3
44329 Dortmund
Germany
Telephone: +49 231 22 38 57 30
Email: info@elberry.de
of your decision to withdraw from this contract by means of a clear statement, such as a letter sent by post or an email.
You can use the attached sample cancellation form, although this is not mandatory.
You can also exercise your right of withdrawal using our electronic withdrawal function. You can access it through the prominent link Withdraw from contract in our website footer. After entering your details, submit your declaration using “Confirm withdrawal”. We will promptly send an email acknowledgment containing your declaration and the date and time we received it.
In order to meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
Effects of withdrawal
If you revoke this contract, we must repay all payments we have received from you, including delivery costs, immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract.
This refund excludes additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer.
For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract:
elberry
Paul Walter
Oberbeckerstr. 3
44329 Dortmund
Germany
The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Note on the exclusion or early expiry of the right of withdrawal
In particular, the right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
- in other legally regulated exclusion cases.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
To
elberry
Owner: Paul Walter
Oberbeckerstr. 3
44329 Dortmund
Germany
Email: info@elberry.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification)
Date
(*) Delete what is not applicable.